Honolulu

If your spouse meets the same age and license requirements as you, the primary driver, there would be no additional charge. Any other person listed as additional driver would incur a $15 per rental day fee. Any additional driver must be present and hold a valid driver’s license at the time of rental.

Rentals secured by certain payment methods or insurance products only allow for your spouse or domestic partner to be an additional driver.

We rent to guests 21 years through 85.

If you are 21 – 24 years old, an under age fee of $19/day will apply.

If you are 81 – 85 years old, a senior  fee of $19/day will apply.

Once you book your car we will block it for you. If you believe you might be late to pick it up, please contact us so we can update your pick-up time. Bookings where the car is not picked up within 2 hours of the start time may be cancelled.

If you do not show up to pick up your vehicle and you don’t cancel your booking within 24 hours before your booking time, you may be charged a cancellation fee of 1 day of rental or $50, whichever is higher. This last-minute cancellation / no show fee will be applied if it’s determined that you are not eligible to rent with us (for example, unacceptable driving record, no insurance, inability to pay for the deposit, invalid or no driver’s license, or no credit card, among other requirements).

Removing the vehicle from Oahu is not permitted. If our vehicle is removed from Oahu or embarked, you will be charged a $1,000.00 fee, in addition to any penalties and damages from the material breach of the Rental Contract.

All rentals will require paying a deposit. Deposits will be determined at time of rental and may vary between $250 and $1500 or more. Some situations that might affect your deposit include your driving record, type of insurance used, age, and payment card. Deposits are processed as a charge to your credit card and are refunded usually within 10 days of returning the car.

Hawaii Law requires that all renters are in possession of a valid, unexpired driver’s license.

Temporary licenses issued in the United States are accepted when accompanied by an unexpired, government-issued photo-id (Passport, State ID, Military ID, Green Card, etc.).

Licenses issued by other countries are accepted.

International Driver’s Licenses or International Driver’s permits are not considered legal licenses in the United States and cannot be accepted for rental.

Military personnel, whether active or not must also hold a valid, unexpired driver’s license.

All vehicles must be picked up and dropped off at our location. If you abandon our vehicle anywhere, but at our lot, you will be liable for all recovery and towing fees, and a $300 minimum recovery fee.

We accept major credit cards with VISA, MasterCard, American Express, and Discover logos.

Business debit cards and personal debit cards might be accepted on a per-casis basis and could have an additional surcharge.

Cash deposits or rental payments are not accepted.

The credit card used to pay for your booking and deposit must match the name on your driver’s license.

You will get your car with a full tank of gas. You are expected to bring the car back with a full tank as well. We will charge you $8.00 per missing gallon of gas or the rate shown on the Rental Contract Summary. The difference in fuel level between the amount of gas the Vehicle was picked up to the Renter and the gas level with which the Vehicle was returned will be rounded to the nearest 1/8th of a tank.

The fuel charge is not a retail sale of fuel.

Hawaii law requires all vehicles to be insured to certain minimum standards. It is your responsibility to make sure the car is insured at all times for collision, comprehensive, and liability.

We will verify that you have at least collision and comprehensive coverages upon picking up the car.

We will accept any of the following as valid insurance:

• Personal Auto Insurance Policy issued in the United States that transfers to the rental vehicle and covers Collision and Comprehensive
• Credit card insurance (when the whole rental and deposit is paid with the card)
• Third-party travel insurance vouchers that cover Car Rental vehicles.

If you have none of the above, you may be able to purchase Renter’s Collision Protection (RCP), Travel protection (TP), Collision Damage Waiver (CDW), or Loss Damage Waiver (LDW) from us.

You might be able to purchase other insurance products such as Renter’s Liability Protection (RLP), Supplemental Liability Insurance (SLI), Personal Effects Coverage (PEC), and Personal Accident Insurance (PAI) to better protect your trip.

After Hour pick-ups might be arranged at this location. Please call (833) 808-0331 and talk to a customer service representative to arrange after hours pick-up.

After Hour returns are allowed at this location. Please park the vehicle in the alley in front of our garage, where you picked up the car. Make sure your belongings are with you. Lock the vehicle and drop the keys inside the key drop behind the Yellow bin next to our door.

We have a shuttle service to and from the Airport. Call us for details: (833) 808-0331.

If you have any questions, please call us at (833) 808-0331 or contact us online.